Refund + Shipping Policy
Life happens; we get that you may need to make some changes to prioritize your wellbeing.
We believe in accessibility, respect, and shared support within our community. Our goal is to ensure you feel empowered by our offerings, not restricted by rigid policies. If our services don’t meet your expectations, we are here to make it right.
Need to contact us about your order? You can do so here.
Policy for Refunds, Returns, & Cancellations
If our service or product isn’t a good fit, refunds are available as follows:
Digital Products: If you have not yet accessed the content, you can request a refund within 7 days.
Physical Products: For items returned in new condition within 30 days of delivery, we’ll provide a full refund.
Live Class: Refunds are available at any point before the class’s start time.
Ongoing classes: If you are registered for an ongoing course and for whatever reason would not like to continue it to its completion, you are welcome to cancel any future payments or request a partial refund for the uncompleted course.
Process: Contact us through our contact form, and returns will be processed within 7–10 days.
Shipping + Delivery
Our goal is to deliver your items fairly and reliably:
Timing: Orders ship within 3–5 business days, with standard delivery times between 5–7 days. Most zines will be sent first-class USPS
Costs & Options: Rates and standard shipping are calculated at checkout.
Where We Ship: Currently, we ship our zines internationally.
Our aim is to foster an environment where support and understanding come first. If you have any questions, we are always here to help. Thank you for being part of our community.